Today was my second attempt to have recall repairs made. First attempt I found out after two hours they did not have the parts. They texted me to tell me the parts were in so I rescheduled for today. After five hours I was told they did not have the parts for the repair. When i explained this was my second visit and i was told parts were there or i wouldn’t have come in today, Suddenly he was able to “ go back and get his hands on the parts” There is something wrong with this system. How can u schedule repair service twice and not have the parts? How can you let a customer sit there for five hours when you supposedly don’t have the parts? I’m still driving a car with a fuel pump recall after two appointments and 9 hours invested. i did not make a scene but i told the service guy I was upset. He made no attempt to correct this issue, to offer a rental car or give any solutions. I have bought two vehicles from this dealership and was planning a third purchase but will rethink buying from them because of how I was treated today.

This is the 2nd car I have bought from here. Both times have been a very good experience.

I arrived and was taken in 30 mins early. We discussed what needed to be done, noting that the time would be 3 plus hours. I was informed that they had a free courtesy shuttle if I would like. I said yes. A very pleasant man by the name of Steve took me home. I got a call from my service guy Chris, that the car was done in the time that they said it would be. Steve came and took me back, and Chris explained the bill, which was exactly what they said it would be. Overall, one of the best service experiences I have ever had. This was my 1st time dealing with this dealership.

We recently purchased a Pre-owned “ToyotaCertified” 2024 Tacoma from Florence Toyota. When we test drove the vehicle, we noticed the tire pressure light was on. We said something about it and we were told that it had just been serviced and that the light would most likely go off as we drove it home…it just needed some time. When we got home the tire pressure in one tire was down to 21 lbs. We found out it had a plug in it that had not been inserted well. When we paid to have it replugged, we were told it was a fairly large hole and the new plug may not hold. We have called the dealership repeatedly to try and resolve this issue and have gotten nothing but excuses. It is insane that you can spend almost $50k on a vehicle here and they are unwilling to replace one tire to do right by their customer. Additionally, the vehicle did not have an owners manual. We also have had to pester the salesman for weeks to get that mailed to us. So many excuses, absolutely poor customer service and an absolute failure of management. Buyers beware of this dealership.

Let me start off busting in the dealership itself. I rate as good. However, the Service department/parts department was very disappointing. My skid plate on my 2026 tundra came off after a service with you guys. It took almost 3 months for the item to come in. After numerous follow ups, no one ever contacted me about the status of the item finally, after I made one last call the item was installed today I would recommend to put in place a system to track parts, waiting for customers men in contact a customer to schedule an appointment to have the items installed. thank you in advance for your attention to this important matter. James Whitfield .

I worked with Rodney Britt. His 40+ years experience was evident. No surprises just business like and friendly. I purchased a 2024 Sequoia. Nice vehicle.

This is the third car we've purchased at Florence Toyota and Terrell Small has been our salesperson for each one. We appreciate his professionalism and the way he helps us find what we need and want in a car.

Pleasant experience and surprised at the short wait. Mike was efficient and to the point, explaining the scheduled work.

James Young was awesome to work with. He was very personable, polite & to the point with his service suggestions as well as with the issues for which I brought my RAV4 in. They took care of my recall issue, oil change & tire rotation (a special running at the time) & an engine issue. Several other suggestions were made to do at a later time. He was just so nice & personable, answered all of my questions & made me feel comfortable in a usually uncomfortable situation....especially being a female in the "service world." Highly recommen this dealership & this service advisor.

I found a 2024 Tacoma online at Florence Toyota set up a test drive for a Saturday morning. They were ready to go when I got there. We worked out a deal and I purchased the vehicle that same day. The entire process was super easy in and out in about 2 hours. My salesman Milo was outstanding.

Mike was very accommodating and went over the process before the work was started. The waiting room was comfortable and neat. The work was completed as predicted and checkout was speedy and thorough, all was reviewed and explained.

I went to Florence Toyota to see if I could get a "recall" taken care of. I did not have an appointment but they said if the needed part was in stock, they could take care of it but it would take 1 1/2 - 2 hours to complete it. After finding out that they DID have the parts needed, my husband and I waited for 3 HOURS then they came to us to tell us they did not have the parts!!! After 3 hours!!! We made an appointment for the next week and I returned, was taken care of as expected. I wasn't angry at our first visit for this, just very frustrated that it took someone 3 hours to inform us that the parts were not there, after being told they were. Do better, Toyota!!

Everyone was very courteous and friendly. Overall experience was typical for a car dealership. I interfaced with 3 departments, Sales, Parts and Service, to get the truck as I wanted it. Would have expected someone at FT to coordinate everything but that didn't happen. Appears all departments act independently. Symptomatic of a micro managed operation.

James was very nice explaining the services that was being done to my Highlander. He is an asset to Florence Toyota.

Justin was greati would use him again. And Toyotas are fantastic. Their finance department is great as well